Cancellation & Refund Policy

For standardized website packages purchased directly online:

• Cancellation Before Work Commencement (Within 48 Hours): If you cancel within 48 hours of order placement and before design intake or domain purchase has initiated, you are eligible for a 100% full refund minus nominal payment gateway processing charges (typically 2%).
• Cancellation During Drafting Phase: If cancellation is requested after initial wireframes or layout previews are shared but before final deployment, a 50% partial refund will be issued to cover allocated designer hours.
• Post-Deployment: Once the final website is deployed to the production URL or domain with source code access, fees are non-refundable as the deliverable has been fulfilled.

Custom software systems, School ERP platforms, and bespoke web portals operate under milestone-based service agreements:

• • Discovery & Advance Deposits: Advance booking deposits (typically 30%–50%) fund technical architecture planning and database provisioning. Advance fees are refundable up to 72 hours following payment, provided discovery interviews have not been executed.
• • Milestone Sign-Offs: Each approved milestone payment represents formal client sign-off on delivered modules (e.g., student database, fee receipts module). Once a milestone is signed off and tested, that milestone payment is non-refundable.
• • Project Termination by Client: The Client may terminate the engagement upon 7 days written notice. In such cases, the Client retains all completed code assets and documentation up to the last settled milestone.

Top-level domain registrations (e.g., .in, .co.in, .com, .org) are executed with accredited registrars (such as GoDaddy, NIXI, or registry operators).

Clients may cancel annual maintenance plans at any time by giving 15 days notice prior to the upcoming renewal date. Once an annual renewal term begins and server allocations are provisioned, renewal fees are non-refundable for that active term.